Shipping policy
At Patioza, we want you to feel informed and prepared for your delivery. Please review the applicable product page and the information below before placing your order.
Estimated Delivery Times
Most orders are estimated to arrive within 1–3 weeks of purchase. Certain oversized, freight, specialty, or made-to-order items may require up to 8 weeks. Estimated delivery times and any special delivery requirements are noted on the applicable product page. These estimates are not guaranteed, and holiday demand or carrier delays may affect delivery. Please contact us with any questions at support@patioza.com.
Delivery Services
The delivery method and any special requirements depend on the item ordered. Review the applicable product page to understand the arrangements for your purchase.
For oversized or freight items, confirm whether the service includes curbside delivery, unloading assistance, placement, or other services. Assembly and installation should only be considered included when expressly stated.
Preparing for Delivery
Before purchasing, measure your intended placement area and the access route for your item. Check gates, walkways, doorways, overhead clearance, and any other potential obstacles.
Arrange any necessary site preparation, equipment, or professional installation based on the product’s requirements. If you are unsure about delivery access or preparation, contact support@patioza.com before placing your order.
Inspecting Your Delivery
Inspect accessible packaging and items upon arrival. If you notice visible damage, take clear photos and note the damage on the delivery receipt when possible.
If an item appears damaged, defective, incorrect, or incomplete, contact support@patioza.com promptly with your order number and supporting photos. Keep the product and packaging while the issue is being reviewed.
Address Changes and Delivery Issues
If you need to correct a shipping address or report a delivery issue, contact support@patioza.com as soon as possible. Changes may not be possible once an order is in fulfillment or transit.
Contact Us
Email: support@patioza.com
Phone: 561-600-9347
Our online store is open 24/7. Customer inquiries are typically answered within one business day, Monday through Friday, excluding holidays.