Help & FAQs

Patioza is a family-owned online outdoor living company. We bring together thoughtfully selected products that help you create a beautiful, comfortable space for gathering, entertaining, and relaxing at home.

Our selection includes pergolas, gazebos, outdoor kitchens, fire features, outdoor furniture, hot tubs, saunas, and more. Explore our categories to find pieces that fit your space and the way you want to enjoy it.

Email support@patioza.com or call 561-600-9347. For questions about an existing purchase, please include your order number so we can assist you more efficiently.

Yes. If you are comparing products or have questions about a particular item, contact support@patioza.com. Share the product name, your available space, and what you hope to create so we can help clarify your options.

Measure both the installation area and the route the item will need to travel through when it arrives. Consider gates, walkways, overhead clearance, and the space needed for assembly or use. Depending on the product, you may also need to plan for a suitable foundation, electrical connections, plumbing, or gas connections.

Start with the size of the area you want to cover and how you plan to use it. Allow room for furniture, comfortable movement, and any doors or walkways nearby. Consider your preferred level of shade, the structure’s materials, and its anchoring and installation requirements.

Think about capacity, placement, access for delivery, and the utilities needed for the model you choose. Confirm that your planned location can accommodate the product’s dimensions and support its operating weight. Review installation requirements before arranging any site preparation.

Assembly and installation arrangements depend on the product and delivery service. Please review the applicable product page for details. If you need clarification about what is included, contact us before purchasing so you can plan accordingly.

Most orders are estimated to arrive within 1–3 weeks of purchase. Certain oversized, freight, specialty, or made-to-order items may require up to 8 weeks. Estimated delivery times and any special delivery requirements are noted on the applicable product page. These estimates are not guaranteed, and holiday demand or carrier delays may affect delivery. Please contact us with any questions at support@patioza.com.

Large or heavy items may require freight delivery. Confirm the delivery service, access requirements, and any unloading arrangements before your order arrives. Do not assume that placement, unpacking, assembly, or installation is included unless it is expressly stated for your purchase.

Contact support@patioza.com promptly with your order number, a description of the issue, and clear photos of the product and packaging. If damage is visible during delivery, document it and note it on the delivery receipt when possible. Keep the packaging while the issue is being reviewed.

Please review our Refund Policy before purchasing. Return eligibility and cancellation options may depend on the product, its condition, and whether fulfillment or production has started. Contact support@patioza.com with your order number to request assistance.