Refund policy

We want you to feel confident when shopping with Patioza. Please review the following information before purchasing and contact us if you have questions about a specific item.

Return Eligibility

Eligible return requests must be submitted within 3 business days of delivery.

To qualify for a return, items must be new, unused, and include all original packaging.

Items Not Eligible for Return

Some of our vendors do not offer returns. Please review the individual product page for any return restrictions before purchasing.

Requesting a Return

Email support@patioza.com with your order number, the item you wish to return, and the reason for your request. Include photos if your request involves damage, a defect, or an incorrect item.

Please wait for written return approval and shipping instructions before sending an item back. The return destination may vary by product.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact support@patioza.com promptly. Include your order number, a description of the issue, and clear photos of the item and packaging.

Keep the product, accessories, and packaging while the issue is being reviewed. We will explain the next steps after reviewing your request.

Order Cancellations

To request a cancellation, email support@patioza.com as soon as possible with your order number.

A cancellation request is not confirmed until you receive written approval. Please note that we cannot guarantee cancellations after an order is placed.

Refunds

Please allow up to 14 business days for issued refunds. Your payment provider may require additional time to post the refund to your account.

Please see each product's page for details on applicable restocking fees.

Contact Us

For return, exchange, cancellation, or refund questions, contact:

Email: support@patioza.com
Phone: 561-600-9347

Our online store is open 24/7. Customer inquiries are typically answered within one business day, Monday through Friday, excluding holidays.